Контрольная работа по Английскому языку на тему: "Complete the emails"

7

Internal messages

A Read these two emails. Which one is better? Why?

Version 1 Subject: Visit of Mr Bianchi from Ferrara Textiles to our company tomorrow Tomorrow we will have the pleasure to welcome Mr Bianchi from Ferrara Textiles as a visitor to our company. His company intends to place a large order with us, and we hope that this will become a long-term business relationship. It is therefore very important to make a good impression, and all the staff in your department should know about his visit and be as helpful as possible. They should greet him by name, answer any questions he asks, explain procedures etc. He will be looking around the company from about 12.00, after his meeting with me. I would like to make sure that there is someone present in every section over the lunch period, in case he has any questions. Thank you for your cooperation in this matter.

Version 2 Subject: Visit tomorrow Mr Bianchi of Ferrara Textiles willbe looking around the company tomorrow, from about 12.00. It is important to make a good impression. Please: 1 Inform all staff in your department. 2 Remind them to greet Mr Bianchi by name and take time to answer his questions. 3 Arrange lunch breaks so that there is always someone available in your section. Thank you for your cooperation.

Compare your answer with the answer at the back of the book. Note the following points about internal notes and messages: Separate points are used to refer to information or action. The points can be organised by numbers, or headings, or bullet points (like this). The style is clear and direct; sentences are short and have a simple structure. The language is neutral, not informal. If the memo refers to action, imperative verb forms are common (Inform..., Prepare...). Useful endings: Thank you for your cooperation. / Please contact me if there are any problems.

B First read the information below. Then identify the four stages in email version 2, section A. A typical structure for any piece of written communication, short message or longer report, is: Situation D Problem or Objective Solution or Strategy Closing comment

C Rewrite the email. The maximum length is 80 words, including the subject line. Think carefully about what information you need to include. Underline the key words to help you. Subject: Training course in how to use spreadsheets I have found some interesting information about a computer training course taking place in the city centre. I think it would be useful for someone from our department to attend as we are all a bit uncertain about how to use Excel, although we know the basics of course. I have a copy of their leaflet, and the details are as follows. The name of the course is 'Spreadsheets for Financial Planning', and the course dates are from 4 June to 8 June. The course runs every evening during that week, from 18.00 to 19.30. The cost is €750. I am free at that time and I would really like to go - I can help other people in the future. I know it's a bit expensive, but do you think the company can pay for me? I can't afford to pay for it out of my own money. Thank you very much.

Subject: D Rewrite the email. The maximum length is 80 words, including the subject line. Think carefully about what information you need to include. Underline the key words to help you. Subject: Mrs Rothe's retirement at the end of the year As you may know, Mrs Rothe will be retiring at the end of the year. She has made a great contribution to our company, and will be missed by all her colleagues. She has been with the company for fifteen years, moving up from Sales Assistant to Sales Manager during that time. To show our appreciation, we would like to organise a small leaving party for Mrs Rothe, after work on her final day. We will also present her with a small gift. I have asked Claudia to organise the collection for the gift, and she wil be coming round with a large brown envelope if you want to make a contribution - the amount you give is entirely your choice. The leaving party will be after work on 20 December, in the main conference room. Everyone is welcome, and we hope that as many people as possible will come to say goodbye to Mrs Rothe. I look forward to seeing you there.

13 Verb forms

A Match a form in the left-hand column with a meaning in the middle column and a grammar word in the right-hand column. 1 Sales increase every year. 2 Sales are increasing at the moment. 3 Sales have increased by 5% this year. a) Completed actions in a completed period of time. past simple -b) Actions and situations repeated regularly over a long period of time. past continuous c) Actions or situations in progress from the past up to the present. present simple d) Temporary actions and situations in progress now. present 5 Sales increased significantly last year. e) Actions or activities in progress in the past. present perfect 6 Sales were increasing all through last year. f) A past event or situation that is present perfect connected to the present. continuous 4 Sales have been increasing rapidly this year. continuous Note: remember that some verbs are not normally used in a continuous form. These include verbs of thinking (doubt, know, understand), the senses (see, appear), feelings (like, want, hope), possession (belong to, contain, have) and other verbs like cost, depend on, mean, need.

B Write the time phrases from the box below in the column where they are used most often. Some of the phrases can be used in more than one column. ago already always/often/never at the moment currently ever every day from time to time in the nineties just last week not yet now nowadays once a year over the last few months recently so far this year these days up to now yesterday Present simple (I do) Present continuous (I am doing) Present perfect (I have done) Past simple (I did) Note: time phrases help to make the meaning clear and are usually associated with particular verb forms.

C Complete the email by putting the verb in brackets into either the present simple (I do), present continuous (I'm doing) or present perfect (I've done). The time phrases will help you. Use contractions where appropriate. Every year around this time we (1 company. This week | (2 (interview) candidates for functions across the (plan) that process, so | (3) an estimate of staffing needs from every department. In past years we (4 (always/be able to) recruit the numbers asked for, but this year will be different. At the moment we (5) (operate) in a difficult market, and sales (6) .. (fall) .(need) considerably over the last year. This ( staffing costs, although | ( (mean) that we will have to reduce our (hope) it will only be temporary.

D Complete the email by putting the verb in brackets into either the present simple (I do), present perfect (I've done) or past simple (I did). The time phrases will help you. Use contractions where appropriate. (1} (just/receive) an email from our subsidiary in Russia. They (2) . (need) more brochures as they (3) (give out) their entire stock over the last few months. They (4 .(have) a stand at the Moscow Trade Fair last week and (5) (distribute) hundreds of  brochures. Now they (6) | (7) (8) (want) us to send another 5,000 copies. (already/contact) Sales to see if they have any spare, but ! ..(think) we'll need some more. Can you get a quotation from the printers?

E Complete the email by putting the verb in brackets into either the present perfect (I've done), past simple (I did) or past continuous (I was doing). The time phrases will help you. Use contractions where appropriate. Hi Isabel! Sorry | (1) other day | (2) (not/be) in touch recently. Hope you're well. Guess what! The (meet) Katia while | (3) Remember her? That girl from Russia who (4) (wait) at the bus stop. (be) in our English class last year. I almost (5) (not/recognise) her because she (6) (wear) sunglasses and she .. (dye) her hair pink! Anyway, she said that she (8) (go out) for a drink next Friday and she invited us. Do you want to come?

F Complete the email by putting the verb in brackets into the present perfect (I've done) or the present perfect continuous (I've been doing). Use contractions where appropriate. (phone) all week and there's no answer! I couldn't email you (wait) to get my computer fixed. What's your news? Are you there? | 1) because | (2) (3) (you/find) a job yet? As for me, (4) Yes, really! I 5 (diet), and I )8 (decide) to get fit. . (start) yoga classes as well. | (7) (go) for a couple of weeks now and I'm really enjoying it. (you/ever/do) yoga? Anyway, get in touch when you have a chance.

20 Discussing and agreeing terms

A Match the words (1-8) with the definitions (a-h). B 1 discount 2 credit 3 delivery time.. 4 terms of payment 5 minimum order 6 guarantee/warranty... 7 transport costs 8 procedure a) the conditions of a sales contract b) the cost of delivery c) the smallest number of items that can be supplied d) a reduction in price e) how long the goods will take to arrive f) the correct way of doing something g) an arrangement to buy goods and pay for them later h) a promise to repair a product or replace it Now match the verbs in the columns below with these nouns: an agreement, a compromise, an offer, an order. Check any unknown words in a dictionary. 9 cancel/confirm/make/place/receive 10 accept/increase/make/reject/withdraw 11 keep to/make/negotiate/reach/sign 12 accept/agree on/find/reach/suggest

B
Complete the emails by writing one word in each gap. The first letter/s have been given each time to help you. Email 1 Dear Ms Newman Thank you for sending your current catalogue and price (1list last week. We are interested in purchasing 5,000 (2) u. of product ref TG67 and 2,000 of product ref K800. However, there are one or two things we would like to clarify before going ahead with a firm (3) o. Do you give any (4) d.. ...on an order of this (5) s 1 2 Would you be (6) pr.. ? to let us have the goods on cr. ? Our normal (8) of payment are 60 days after delivery, and we can of course supply a bank (9) g. 3 We can find no mention of delivery times in your documentation. We need these items by the end of October at the (10) la If we can (11) an agreement on these matters, we are sure that we can do more business with you in the future. We are a (12) W. -k... company that has been in the market for over twenty years. We look forward to hearing from you soon. Pavel Witkiewicz